Using Time Wisely

Organized to save money, energy, and time

You are here: Home / Archives for Miscellaneous

Customer Service: Bi-Lo

by

Sometimes I think customer service is a lost art, and then other times I am blown away by someone with great customer service. Since I will be the first to e-mail or call when there is a problem, I also want to praise a company when they handle a situation well and exceed my customer service expectation.

Photography Credit: Bi-Lo

Shopping at our local grocery store, I have struck up a friendship with the bookkeeper, Laura. She is very friendly and has 3 children about the same ages as my three.

Since Laura works at the Bi-Lo grocery store near my son’s school and I am not planning to drive on that side of town this summer, I will miss her. Knowing someone at the store saves me time and energy.

When a bottle of dishwashing detergent leaked inside a bag of groceries, Laura wiped everything down and replaced the messy bottle. She also helped to adjust my receipt when the register missed doubling a $.50 coupon.

Besides helping with my shopping needs, she is pleasant and brightens our day. She communicates with my girls, and they look forward to seeing Miss Laura when we shop at Bi-Lo.

If I ever need an item out of stock, help reaching an item, clarification on a sale, or assistance with a leaking product, I can find Laura and know that she will either handle the matter or get someone to address the problem. I’m thankful for the friendship we have with Miss Laura, and I look forward to visiting with her again next school year.

Do you have a favorite cashier or store employee that gives you great customer service? Having that connection saves time and makes shopping enjoyable rather than a necessary errand. With so many companies downsizing, policy seems to be taking priority over customer service.

In an effort to encourage those who put the customer first, I would love to post your stories of employees that give great customer service. If you have a great story to share, then please contact me.

Time Management: Rising Above the Unexpected

by

Do you ever have those weeks where you’re just off? Thankfully, these weeks are not often, but I had an “off” week when I hit that pot hole. The entire week I was a day off. On Tuesday, I thought it was Monday. On Wednesday, I functioned like it was Tuesday. This continued ALL week. Though I would look at my calendar and know what day it was, my brain continued to associate the day with the tasks I performed. When I hit the pot hole on Monday, I changed my normal routine. I concentrated on fixing my car and the regular schedule was moved to Tuesday. My brain finally reset on Sunday when I returned to my Sunday routine.

For some reason, I could not reset my brain during the week which had the following results:

  • Failed to prepare for church on Wednesday night.
  • Fell behind on laundry.
  • Missed a sale on business cards.

The results were not devastating losses, but there were repercussions to my “off” week. Fortunately, these “off” weeks are few and far between. When I am dealing with an unexpected situation, then another area of my life is likely to fall apart. Keeping it all together, all the time is not a possibility for me. Life will happen, and choices will need to be made. Overall, it was a very eventful week. I’m thankful it is over even though I am still working on getting my bent wheel repaired. In fact, my car is currently sporting the spare tire as the regular wheel is at the repair shop.

How do you keep it together when the unexpected arises? As you can see, I have room for improvement. Can you offer me any advice? If so, please leave me a comment. I need to know that I am not the only one who experiences these bumps in the road.

Time Management: Expecting the Unexpected

by

Last week I shared my strategy for planning each day. Lest you believe that at the end of each day I have accomplished all I set out to do, I give you a glimpse into my life. Last Sunday night before heading to bed, I planned a general idea of what I wanted to accomplish on Monday. I was planning to do laundry, menu planning, and blogging in the morning. My children and I headed off to school. After dropping off my son, we headed home. About 3-5 miles from home, I hit a pot hole and popped my front passenger-side tire. After moving to safety onto the shoulder, I examined the damage. Yep, the tire was flat.

After calling my husband, I used a temporary AAA membership, which came in the mail as a promotion, to get the tire changed. There were a number of gracious folk who stopped to make sure the girls and I were not hurt. One lady passed us and sent her husband and son to come help us. When they arrived, I informed them that AAA had been notified and was sending someone to help. The husband/son team offered to wait in their vehicle behind our car to be sure we stayed safe. This dad has 3 children of his own and would not want his wife to be stranded without some protection. How kind of this family to spend their time ensuring the safety of myself and the girls while we waited for AAA to arrive!

Many offered to change the tire for me, but I did not want them to get dirty. Some of them were wearing their business attire or white shirts. Their offers were kind, but I’m thankful we waited for AAA. About 1 hour and 15 minutes after calling, the employee arrived. He noticed that our spare tire was flat, so he pumped it up. He also had a really sturdy jack, unlike the one included with our spare tire. Since the car was in the dirt/sand, the girls and I stayed behind the car as he worked. He quickly finished, and we were on our way.

My morning was then spent at Discount Tire to repair the damage. After inspecting the tire and wheel, the employee informed me that I would need a new wheel/rim and a new tire. Remember how I opted to pay for insurance on the new tires I purchased? Having that insurance saved our family about $130 for a new tire. Discount Tire replaced the gashed tire for free, and I added the insurance on the new tire for $16. In the event that I hit another pot hole, this new tire will be covered as well.

The wheel is another story. A refurbished wheel for the year and make of our car is $180. Yikes! Learning that the car is drivable with the current bent wheel, I opted to look around. After speaking to our mechanic, I called a store in a nearby city and found a refurbished wheel for $125 plus tax. Our mechanic suggested having ours fixed, so I called another local establishment. They will fix our wheel for $125. Since our mechanic likes the local business that repairs bent wheels, I now need to find a day that works in my schedule. Working around church, soccer, school, and family obligations is quite tricky.

Though I had a plan for my day, the unexpected occurred. I did not plan to hit a pot hole, be in the car with my girls for over an hour, and then wait at Discount Tire for the repair work to be completed. I’m not sure I know of anyone who would have this on their To Do list for the day. On the list or not, it happened. I just used my time to play with my girls. The baby enjoyed “driving” the car. She loves pushing all the buttons. My oldest daughter enjoyed changing seats. She kept moving from the front seat to the back seat. We read books, stacked rocks in the sand, and watched the passing cars. They both were worn out as they fell asleep on the way back to school to pick up their brother.

We were safe, the car is almost repaired, bonding time was achieved during the morning, and the planned items were pushed off to the afternoon and the next day. As all the items on my list for the day were “need to be done” items, I did not have a pressing need to be home. I’m thankful that the Lord protected us from harm, provided the resources to repair our vehicle, and allowed us time to spend with each other. When life throws me an unexpected delay, I attempt to seize that time and spend it wisely.

Time Management: Scheduling my Day

by

Do you have a set schedule for each day? If your life is like mine, then you do not. Each day is different and will probably not end the way I had planned. Knowing that interruptions and emergencies will arise, how do you plan your day? Do you keep a time frame schedule where each hour is designated to a specific task; do you have a list of items whether written, typed, or in your mind; or do you fly by the seat of your pants and accomplish items as they arise?

As a planner, I like to have a schedule. The hour by hour designation does not work for me. My little ones need Mommy often, and their needs are unpredictable. Some days they need me a lot, and other days they are happy to play alone or with each other. If I had an hour by hour schedule, then I might lose those precious opportunities with my kids because I am keeping to my schedule. I also cannot fly by the seat of my pants. I will forget something, and I really need a plan, even if it is just one or two items to keep me on track. Having a need for organization in my schedule, I have found the To Do list my tool of choice. Sometimes my list is written, and other times it is just a list in my head.

My Planning:

At the end of each day, I take a look at my calendar for the next few days. I am looking for appointments, assignments, errands, projects, and any other items that need to be addressed. With that information, I designate a day to accomplish those tasks. I then work out my plan for the next morning. For example, start laundry, put dinner in crock pot, file paperwork, and type letter for insurance appeal.

The Execution of my planning:

In the morning, I get my son off to school, and while driving, I remind myself of my morning schedule. After drop off, I am ready to execute. I come home and begin my To Do list of items. When my girls need me to put together puzzles or play restaurant, I can take a break and play with them. If the fabric softener needs to be put in the laundry, then I either get my daughters to help or take a break to put it in the laundry. Then when they are off to play alone, I can return to my list. This system works for me.

When my To Do list is really long, I divide the items into 3 categories: must get done, needs to be done, and would be nice to have done. I work to get the “must done” items finished first which may be pay a bill, meet a deadline, or return a phone call. I then work on what needs to be done, i.e. laundry, dishes, shopping lists with coupons, blog posts, etc. On those rare days when I am able to complete everything on my list in the first two categories, then I go to my on-going To Do list to start on my next project.

Having an idea for my day helps me to stay on-task, organized, and focused. My plan saves me time from having to think of what to do next. A few minutes each night helps me to save time tomorrow. What about you? Do you spend a little time getting organized with a plan for the day? If I did not plan my day the night before, I might plan while in the shower, preparing breakfast, or driving in the car. Having a flexible plan works for me. Please leave a comment on how you plan your day. Happy organizing!

Container Organization

by

Using small spaces to keep similar items together helps me to stay organized. The types of containers vary from shoe boxes to fabric cubes. I try to reuse items like wipe containers, baby jars, cardboard shipping boxes, the clear lids on a stack of new CDs or DVDs, peanut cans and jars, spaghetti jars, baskets, tissue boxes, popcorn tins, and decorative bags.  Creativity is the limit on the type of container used. Before tossing unused items, I make sure I don’t have another way to use the item before throwing it away. Here are three areas of my house that I have organized using containers:

Linen closet. In my plastic containers, I house light bulbs, candles, extension cords, and all the cords for my holiday village decorations. Having containers for similar items helps retrieving those things very easy. I do not have to waste time sorting and digging through a pile of items.

Container Organization: Linen Closet

Children’s bedroom. Though most of the toys reside in either our bonus room or living room, I do allow my kids to have a few toys in their bedrooms. I keep 4 fabric cubes on a bookshelf (that is on its side) in my older children’s bedroom. Each cube holds a different item: books, group toys, son’s toys, and daughter’s toys. If they have a special toy that they would like to keep separate, then they may place that item in their special cube. Having a designated space for their room items helps my children keep their room clean.

Container Organization: Bedroom

Bookshelf. With many scrapbooking items to keep organized for the day I am able to once again preserve my memories, I use numerous boxes and containers to keep these items protected. As you can see from the photograph, I have lots of photo storage boxes. I plan to organize my pictures, and I will take you with me when I tackle that project. In the meantime, I am staying organized with my boxes and albums.

Container Organization: Bookshelf

These are some of my solutions to keeping similar items together to save me money, energy, and time. By using what I have on-hand, I do not need to spend money on additional containers. Although I do spend money on containers when they are on sale and will be used for a specific project. I then save energy since I don’t need to dig through and unload a box of items. Having the containers stackable and interchangeable helps me to save time. I can withdraw a container without the entire pile falling and making a mess. Having small manageable spaces keeps me organized, and this system works for desks, car consoles, kitchen utensils, tools, etc. The sky is the limit.

Do you use containers to organize? If not, try it. See if you find value in grouping similar items. If you use containers, please share in the comments what you organize in your containers, and how this system helps you to use your time wisely.