After shopping, do you review your receipt? I try to review it immediately after my purchase, but sometimes, I wait until I’m home to check the receipt.
Over the weekend, I went to Bi-Lo to stock up on the chicken deal, eggs, sausage, and bread. The Arnold bread was on sale for $1.99 per loaf, and I printed 2 coupons for $.55 off each. Since Bi-Lo doubles coupons up to $.60, the coupon would double to $1.10 off. The price of each loaf is $.89. Spending less than $1 on bread is definitely a rock bottom price for me.
When I went to Bi-Lo on Saturday morning with my oldest daughter, we got her a cookie, shopped, and checked out. I did not review my receipt until Saturday evening. I then noticed that only one of my $.55 coupons for the Arnold bread was scanned.
WHAT DID TRACY DO?
A. Ignore it.
B. Return the bread.
C. Ask for the $1.10 back.
Can you guess what I did? Yes, I’m a penny pincher, and I refuse to pay more than I need to pay. If you guessed that I ignored it, then spend some more time getting to know me. I will not ignore saving money in any amount.
On Monday morning while I was running errands near Bi-Lo, I stopped by the customer service desk. I had the loaf of Arnold bread in a bag with my Bi-Lo envelope housing my receipt and my grocery list. When the representative assisted me, I explained that I had shopped on Saturday morning. I had purchased a number of items including two loaves of bread and had handed the cashier my coupons with two $.55 off coupons for the bread. I showed the representative my grocery list with the coupons listed, and the receipt showing only one coupon had been scanned. The representative offered to reimburse me the $1.10 for the missed scanned coupon. I agreed to her resolution.
Would you have returned to the store? If so, would you have addressed the issue with customer service? I know some people think, “It’s only $1.” You’re right! It is $1, but it is $1 more that can be used wisely to help someone else.